Where we ship
We currently ship to addresses within the United States only. We are not able to ship to international addresses at this time.
Processing and dispatch
Orders are dispatched within 1–3 business days of being placed. Business days are Monday to Friday, excluding US federal holidays. Delivery time after dispatch depends on the carrier and your location.
Shipping costs
Shipping costs for your order are calculated and shown at checkout before you pay.
Returns
If you're not happy with your order, you can return it within 14 days of delivery for a refund or an exchange. To be accepted for return, items must be:
- Unworn and unwashed
- In their original condition, with all tags attached
Items that have been worn, washed, damaged after delivery, or have had their tags removed can't be returned.
How to start a return or exchange
- Contact us within 14 days of delivery using the contact form (choose "Order question") or by email at favourbenson855@gmail.com.
- Include your order number and the items you want to return or exchange.
- We'll reply with return instructions. Please don't send items back before you've heard from us.
Unless your item arrived faulty or incorrect, return shipping costs are your responsibility.
Exchanges
Need a different size or colour? We're happy to exchange unworn items within 14 days of delivery, subject to the item being in stock.
Refunds
Once we've received and checked your return, we'll let you know and issue the refund to your original payment method. Your bank or card provider may take a few days to show it in your account. Original shipping costs are not refunded unless the item arrived faulty or incorrect.
Faulty or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We'll arrange a replacement or a full refund, including shipping.
Questions
Email favourbenson855@gmail.com or use the contact form.